I’m being asked to activate my account, what does that mean?

When you register on Paperight, we have to be sure we have your correct email address. People often mistype their addresses. We have to be

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sure yours is correct, otherwise we can’t contact you if something goes wrong, and you can’t do things like reset your password or login in future with the correct address. So we send you a special email on registration to confirm that your email address is correct.

How does it work?

When you register, the paperight.com site sends an automated email to you, to check that we have your correct address. That email message has a special link in it. It’s often called a ‘validation’ or ‘verification’ email. (‘Validation’ is a silly word because only technical folk understand it, so that’s too bad.) We call it an ‘account activation’ email. The link contains a special code that is unique to your account. When you click the link (or paste it in your web browser), it takes you to our site, and tells us that the correct person got that email, and proving that your email address is correct (that it’s ‘valid’). Unfortunately, many people don’t understand what validation emails are for, or ignore them as spam

(sometimes they even end up in your spam folder, and you have to look for them there). But they are very important.

What if I don’t validate my account’s email address this way?

On Paperight, if as an outlet you don’t validate your email, your account is not fully activated and you cannot download documents. This is because we won’t deliver licensed content to someone

we can’t actually communicate on email with.

What if I lose my activation email?

You can resend the activation email easily. Log in to paperight.com and go to your Dashboard. There you’ll see an ‘Activate account’ button. Click it to resend the email.

What if I can’t login to get to my Dashboard?

If you cannot log in (perhaps your email address was mistyped), let us know by email, telling us which email address you registered with. We can also resend you the activation email. Then you must look out for the activation email, including checking your spam folders for it.

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